Question 1

Is Leak Guard available everywhere in Lanzarote?

Accepted Answer

Yes — we serve all areas across Lanzarote including Puerto del Carmen, Playa Blanca, Arrecife, Costa Teguise, Tías, and everywhere in between.

Question 2

Why do Lanzarote properties need leak detection?

Accepted Answer

Many properties on the island sit empty for months while owners are abroad. A small leak during that time can run undetected until the next water bill arrives — often 6–8 weeks later, costing thousands.

Question 3

What makes Lanzarote water systems unique?

Accepted Answer

Lanzarote relies heavily on desalinated water, making it one of the most expensive water supplies in Spain. Even a small leak wastes a costly resource — and the island's mineral-rich ground accelerates pipe corrosion.

Question 4

How does Leak Guard detect water leaks?

Accepted Answer

LeakGuard uses a cloud-connected device that attaches to your water meter. It monitors your water flow 24/7 and learns your property's normal usage patterns. When it detects unusual activity — like overnight flow or a sudden spike — it sends an instant phone alert.

Question 5

How quickly can Leak Guard detect a leak?

Accepted Answer

LeakGuard can detect unusual water usage within 24 hours, compared to the typical 6 weeks it takes to discover a leak through your water bill. This early detection can save thousands of euros in water damage and bills.

Question 6

Do I need to be on the island for installation?

Accepted Answer

No. Our team handles the complete installation for you — there is no need for you to be present. We will coordinate with your property manager or keyholder if needed, and you will receive confirmation once everything is set up and running.

Question 7

Does LeakGuard need my property's internet or WiFi?

Accepted Answer

No. LeakGuard uses its own dedicated cellular connection to transmit data to the cloud — completely independently of your property's internet or WiFi setup. It works even if your property has no broadband at all.

Question 8

Can I monitor multiple properties?

Accepted Answer

Yes. Many of our customers monitor several holiday homes or rental properties. Each property has its own sensor and you can view all of them from a single dashboard. We offer multi-property discounts — contact us for details.

Question 9

What's included in the subscription?

Accepted Answer

Your subscription includes 24/7 cloud monitoring, instant phone alerts, access to the online dashboard with usage history, automatic software updates, urgent site visits when you're not present and abnormal usage is detected, and our support team's assistance.

Question 10

Is there a contract or can I cancel anytime?

Accepted Answer

You can cancel anytime. After your first year (which is included in the installation cost), the annual subscription is just €60/year, paid annually. You're never locked in beyond your chosen period.

Question 11

How is Leak Guard different from a simple water alarm?

Accepted Answer

Traditional water alarms only detect water after it's already flooding your property. LeakGuard monitors your actual water meter, detecting leaks at the source — even hidden ones in walls or underground — before they cause visible damage. You get instant phone alerts anywhere in the world.

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